The impact of the European Accessibility Act (EAA) on banking services

Target group

The training course can be followed by various target groups:

• professionals in finance and banking;
• all persons directly participating in the performance of banking activities or services;
• any individual seeking to enhance their understanding of the EAA principles and practices.

Required prior knowledge

Basic level training: this training requires no prior knowledge and covers the basics of the subject.

Programme

CONTENT

COMING SOON: This E-learning will be available from mid-May.

• Introduction to the European Accessibility Act
  • Understanding what the EAA entails, including the key requirements and deadlines.
  • Specific application of the legislation to the financial sector.
• Key themes
  • Digital accessibility
    • Gaining insight into practical steps to make digital financial applications user-friendly for people with disabilities.
    • Identifying the key accessibility guidelines for websites and mobile applications, such as WCAG 2.1 AA.
  • Physical accessibility
    • Understanding how ergonomic and intuitive design can contribute to a better customer experience.
    • Recognizing signs of inaccessibility in physical products.
  • Information security and usability
    • Understanding how security and accessibility complement each other and improve the customer experience.
    • Identifying solutions for secure and user-friendly access for customers with diverse needs.
• Transparency and information provision
  • Gaining insight into the importance of clear and comprehensive customer information.
  • Practical applications of the EAA.
• Conclusions

PRACTICAL INFORMATION

• This E-learning will be available from mid-May.
• Duration: 1 hour
• Course material: interactive module
• Language: This training will be given in English
• CPD hours: Each module includes an online test consisting of multiple-choice questions. CPD hours will only be granted if you pass the test. You are entitled to 2 attempts to pass the test. If you do not pass (result lower than 60%), CPD hours will not be granted for this (sub)module. We therefore recommend that you take the test only when you are sure you master the subject matter.

Methodology

An ‘E-learning’ is 100% self-study. You log in individually on the MyFA learning platform and process, at your own pace, learning content that is provided to you via an interactive presentation. You can follow this online training wherever, whenever and as often as you want. The teaching material consists of a digital format with text, video, images, animations, test questions and/or references to relevant documents and/or websites.