ESG strategy and Value Drivers in relationship with your customers
In today's financial sector, the importance of ESG (Environmental, Social, Governance) is increasingly recognised. ESG strategies are not only crucial for sustainable operations, but also play an important role in building valuable customer relationships. Our half-day awareness training is designed to give you an understanding of the fundamentals of ESG and how to integrate these principles into your daily business. This session will provide you with the knowledge and tools to understand and effectively communicate ESG efforts to your customers, strengthening both your business and your customer relations.
The objectives of this training are:
- comprehend what ESG (Environmental, Social, Governance) means and its importance;
- learn how ESG principles can be integrated into business strategy;
- understand how ESG can create value for both the company and your customer;
- learn how a strong ESG strategy can contribute to better customer relationships.
Total price *
Members: € 330
Non-members: € 360
Partners/ BZB: € 330
Incompany: tailor-made, prices on request
* Price: service in the context of continuing professional training, exempt from VAT
CPD Hours
Banking: 3h general
Insurances: 3h general
Consumer credit: 3h general
Mortgage credit: 3h general
Compliance:
3h
Continuing Professional Development
Please let us know you're interested in this training should there be no date available, the planned date does not suit you and/or this session is full. As soon as about 5 people are registered on the interest list, we will propose a new course date. Your registration on the interest list is free of charge and without any obligation.
Target group
The training course can be followed by professionals involved in strategic planning and relationship managers within the financial sector.
Required prior knowledge
Advanced level training: this training requires a general basic knowledge of the subject.
Programme
CONTENT
- Introduction to ESG
- Definition of ESG, historical context and evolution
- Why ESG is more important than ever
- ESG and regulations
- ESG as a strategic lever
- Identifying ESG issues relevant to your business and customers
- From compliance to competitive advantage
- Examples of successful ESG strategies
- ESG value drivers
- What are value drivers?
- Integrating ESG value drivers into the business strategy
- Case studies: how companies can create value through ESG
- Relationship with the customer
- The impact of ESG on client perception and loyalty
- Communication strategies to share ESG efforts with clients
- Examples and best practices
- Interactive discussion and experience sharing
PRACTICAL INFORMATION
- Duration: ½ day of training (3 class hours)
- Hours: 13:30 to 17:00
- Location: Febelfin Academy: Phoenix building, Koning Albert II-laan/Boulevard du Roi Albert II 19, 1210 Brussels
- Language: This training will be given in English
Methodology
You follow a ‘Classroom training’ in a group. You, the other participants and the teacher are all present in the same classroom at an agreed time. There is an opportunity for interaction and feedback, both from the participants to the teacher and vice versa. The teaching material consists as a basis of a presentation via the MyFA learning platform, supplemented with various other items (such as digital syllabus, presentation, audiovisual fragments, etc.).
Training material: PowerPoint presentation
Teachers
Karine Vandenberghe
Durability
